Forgot Password

>>Enter Email

>>Password reset link emailed

>>Reset link

>>Set new password

>>Redirect to Clientell Login page url

The Forgot password link is provided right to the Remember me, clicking on which opens another popup which is the same size as that of the current login card & sits on top of it. It looks as depicted below. This Forgot password card prompts the user to enter the email that will receive the password recovery link. Here once the user puts in his email and clicks save, the password reset link is sent to his email.

Before we start there is a check that needs to be established that whether the user who’s accessing the Forgot password, thus if a user is deactivated then a prompt must come up that looks as depicted.

But if the user types in the wrong credentials or some email which isn’t in our repository as the recovery email, maybe misspelt or personal email, i.e any non registered entry will be met with the depicted prompt.

If everything checks out as it has to and the email is a verified active Clientell user, then an email with the password reset link is sent to the said user. As soon as the user clicks save he is redirected to the login page.

Once he browses his email he finds an email whose format is as follows

<aside> 📩 Dear #Name(Archit Alluvial), Here is the password reset link for your login https:// etc… with user name #username([email protected])

If you are still unable to login to your Clientell app, contact your Clientell Admin.

Best Regards Team Clientell

</aside>

When the user clicks the link he is redirected to the reset password url, here the user is prompted to enter the new password with all the necessary measures for a secure password and then a reconfirmation of the same password. If the password is weak just prompt the user to keep abetter one. Whereas if the Confirmatory password doesn’t match new password the user will get a prompt saying the passwords do not match.

Once both the passwords are strong enough and are matching the user is redirected to the Clientell login page url (https://app.clientellone.com/login)